Processes
ScoLocate utilise a number of processes to deliver exceptional levels of service and client satisfaction:
ITIL
Through the use of IT Infrastructure Library (ITIL) based processes, refined over years of practical operations experience, ScoLocate provides demonstrable higher service levels through a reliable, repeatable and consistent approach.
ITIL is the de facto standard for IT service management, providing a best practice framework for the provision of quality IT services. ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
ScoLocate, through its use of the
Unicenter® NSM and Unicenter® Service Desk automates and integrates ITIL processes in all aspects of its service delivery. In turn this delivers consistently superior service levels for our customers at an appropriate cost.
ISO27001
ScoLocate are currently in the process of implementing the only globally recognized standard in Information Security Management - ISO 27001. This standard covers all areas of security including technical (IT) security, physical security and personnel (HR) security. It uses a risk based approach to ensure appropriate security controls are implemented to mitigate overall business risk. Achieving the standard will not only raise our level of corporate security but it will also help us provide the correct level of assurance to our clients that their information assets are protected accordingly.
Project Management
ScoLocate uses its own bespoke project management system to facilitate the planning, design and implementation of a client solution through to handover to the appropriate ScoLocate operations team.
The process was created to capture and structure our experience and knowledge in order to deliver end-to-end solutions for our clients.
The ScoLocate project management process seeks to:
- Minimise project risk by using results derived from previous projects
- Promote effective communication between all parties
- Simplify the review and management of third parties
- Produce project documentation and processes that meet agreed standards
Delivery of implementation projects on time, to budget and to client specification is ensured through the use of the ScoLocate project management process.
Contact Us
Seeing is believing
Contact us to arrange a site tour of Scotland's premier Data Center.
ScoLocate Ltd
The Clocktower Estate
South Gyle Crescent
Edinburgh
EH12 9LB
T: +44 (0) 131 314 5000
F: +44 (0) 131 334 6563
News
Data firm to spend 'millions' on centre...
read more...
Scolocate: IT company locates its focus in loyalty...
read more...
ScoLocate performs successful April 2009 ‘full load test’...
read more...
New Head of IT appointed at ScoLocate...
read more...
RBS-owned data centre eyes move to the west...
read more...
Summer power cuts threaten Scottish ICT systems...
read more...
Gartner looks at the big IT issues for the next few years...
read more...